Guyana Social Enterprise Platform

Guyana's LeapFrogging Social Enterprise Developer

GSE is calling on all Guyanese and social entrepreneurs to join us in the collective development of Guyana. Our cloud-based platform allows us to get human and material resources worldwide working with us.

Collaboration

Collaboration is the foundation of the Guyana Social Enterprise platform. We have chosen a platform in @workplace By Facebook because the format is mostly familiar to over 2 billion users of Facebook worldwide. We are advocating that ALL Guyanese at home and in the diaspora world join in for FREE on the @workplace portion of the GSE platform. In the interest of anonymity and uniformity, you can join with a FREE new Gmail account, preferably with a format of gse.uniquename@gmail.com or you may use one of your current email addresses.

Workplace by Facebook Aims to Connect the Global Workforce
With clients from Starbucks to Delta Airlines, the worker collaboration platform has Facebook’s mandate to make the world more connected in its DNA.

If you spend most of your workday sitting at a desk in front of a computer, chances are you use a variety of tools and platforms to communicate with your colleagues, managers and clients. But what if you don’t ever sit down, much less have access to a computer, for the tasks you need to accomplish? That’s the case for about 24 million workers in the U.S. alone — who range from bank tellers to restaurant servers and flight attendants to retail cashiers — according to data from the Institute for Corporate Productivity and the Aspen Institute’s Upskill America.

A multi-industry tool, with clients from Starbucks to Spotify

Workplace originated as an internal tool for Facebook employees, but was broadened to serve the needs of companies who had both knowledge workers (those who have access to computers) and their frontline counterparts. The platform now has customers in nearly every industry, including Walmart, Starbucks, Spotify, WW, AstraZeneca and Deliveroo, and recently announced a batch of new features to further assist its rapidly growing customer base.

Workplace operates completely independently of Facebook — you can’t access it through your existing profile, you need a separate work login and there is no crossover. However, the social network’s familiar blue design remains, as do features like chat, video calling, posts and groups. This is intentional, as most people, regardless of the kind of work they do, understand how to use Facebook, so the learning curve isn’t steep.

Workplace has managed to grow despite the long shadow of its parent, based on the strength of its features. At Delta Airlines, for example, all 80,000 employees worldwide have had access to Workplace since last year. Catherine Simmons, who oversees employee communications channel strategy and internal social media at Delta, told CO— that the company uses it for broadcasting information to Delta employees worldwide and to specific, targeted groups; to allow for two-way communication and recognition among peers and leaders; as a collaboration tool to allow teams to form working groups; and as a chat tool, where employees are able to direct message or voice/video call coworkers through their desktop or Workplace Chat.

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Facebook itself had been using a version of @workplace internally since 2011

News Feed:

The News Feed is a scrolling stream of posts[4] that uses Facebook’s machine learning algorithms to keep people up to date with relevant company announcements.

Groups:

Groups are shared collaboration spaces[5] where people can upload documents, leave comments, manage projects, and get work done with colleagues.

Multi-Company Collaboration:

Workplace enables people to collaborate with external teams, partners or suppliers from within their Workplace account using secure and private groups, chats, and video calls.

Workplace Chat:

Workplace Chat is an instant messaging tool that allows text, voice calls or video conferencing[6] with up to 50 colleagues.

Live Video:

Live Video enables users to broadcast live directly from their mobile[7] and receive real-time feedback in the form of comments and reactions.

Auto Translate:

Auto Translate uses the same machine learning technology that serves up 4.5 billion translations every day on Facebook to provide one-click translations[8] in 46 languages.People Directory: Find colleagues, build connections, and collaborate more effectively with a searchable database of profiles[9] customized to individual organizations.

This is a content preview space you can use to get your audience interested in what you have to say so they can’t wait to learn and read more. Pull out the most interesting detail that appears on the page and write it here.

Pricing

Workplace has two pricing options, Standard and Premium. Workplace Standard is free. Workplace Premium is based on Workplace Premium customers act as data controllers and appoint Facebook as a data processor under the Workplace Agreement. These customers own and administer their account data. They can modify, delete or export it at any time.

Security

Workplace holds the following compliance certificates:

ISO 27018 – Information Security Management
ISO 27001 – Information Security Management
SOC 2 – Trust Services Principles
SOC 3 – Service Organization Controls
EU/US Privacy Shield Data Privacy Practices.



Teamwork & Communication

The GSE business model is all about economies of scales and scalability, and Microsoft 365 proves all of those elements and more. GSE platform needs the scalability to facilitate one of the largest global enterprises, and Microsoft 365 provides the platform for us to achieve our goals. The Microsoft operating system Windows was universal over twenty-five years ago, as is facebook is today. Therefore, the interface for most of our partners to the GSE Windows 365 cloud-based platform would be seamless. Microsoft 365 provides a comprehensive intelligent solution that facilitates creativity and for everyone within the enterprise to work together securely. As a hybrid social enterprise organization, we anticipate the GSE platform various organizational types, from non-profit to governmental agencies, each with specific requirements.
The following is a blog on the relevancy of Microsoft 365 to our enterprise:

How we’re putting the Microsoft Cloud to work for the public good

Jan 19, 2016 | Brad Smith – President

As Satya Nadella announced today, we’re committed to putting the Microsoft Cloud to work for the public good. That’s why Microsoft Philanthropies, with support from Microsoft Research and Microsoft Business Development, will donate $1 billion in Microsoft cloud services to nonprofits and university researchers over the next three years. Our goal is to support 70,000 nonprofits through this initiative during that time. I wanted to provide some more detail on what we’re doing and the commitments we are making today.

Our rationale for today’s announcement is simple. Cloud computing has emerged as a vital resource for addressing the world’s problems. Cloud services can unlock the secrets held by data in ways that create new insights and lead to breakthroughs, not just for science and technology, but for addressing the full range of economic and social challenges and the delivery of better human services. They can also improve communications and problem-solving and can help organizations work in a more productive and efficient manner.

As Satya makes clear, both the need and the opportunity are real. It is vital that the cloud serve the public good in the broadest sense. While the marketplace is reaching a rapidly growing number of customers around the world, it is not yet benefitting everyone. If we’re going to realize Microsoft’s mission of empowering every person and organization on the planet to achieve more, we need to reach those that the market is not yet reaching. We need to reinvent our corporate philanthropy for the next decade, ensuring that we help empower people and organizations the cloud is not yet serving. This will require extensive efforts on a global basis that reflect varied needs around the world, oftentimes in ways that bring companies, NGOs and governments together in new public-private partnerships.

We believe that each of us in the tech sector has a role to play, and we should each do our part. As we at Microsoft seek to play our part, we’re launching today three concrete initiatives that are designed to ensure that cloud services are easily accessible to nonprofit organizations, faculty researchers in universities and people who today lack affordable broadband access.

Here’s what we are doing:

1. Serving the broad needs of the nonprofit community.

Through our new Microsoft Philanthropies arm of the company, founded last month and headed by Mary Snapp, we will build on our longstanding global software donation programs to create a comprehensive and industry-leading donations program to provide cloud services to nonprofit organizations worldwide. This will ensure that nonprofits have access to the full suite of Microsoft’s cloud services. Specifically, we’ll include:

Microsoft Azure, so NGOs can access our data centers around the world to develop and run their applications and make use of our computing and storage power;
Enterprise Mobility Suite (EMS), so nonprofits can manage all of their devices, applications, and data on a cross-platform basis based on industry-leading security and identity management services;
CRM Online, so nonprofits can use our new cloud solution for managing relationships with donors and beneficiaries;
The expansion of our Office 365 Nonprofit program, which currently includes the cloud-based versions of Outlook, Word, Excel, PowerPoint, and will now include Microsoft’s Power BI, so nonprofit groups can make use of our newest business intelligence and data analytics.

The full Microsoft Cloud nonprofit program will begin rolling out this spring. We’ve been providing Office 365 services to nonprofits the past two years, and we will apply to this new and broader effort everything we have learned from this experience. We are setting today the goal of serving 70,000 NGOs through one or more of these offerings by the end of 2017, and then we’ll focus on serving even more nonprofit groups each year. We expect that in 2016 alone we’ll donate to nonprofits through these offerings cloud services with a fair market value of close to $350 million.

2. Expanding access to cloud resources for faculty research in universities.

Through Microsoft Research and Microsoft Philanthropies, we will significantly expand our Microsoft Azure for Research program, which grants free Azure storage and computing resources to help faculty accelerate their research. Harry Shum, our executive vice president for Technology and Research, has been a passionate advocate for the potential of cloud computing to be transformational when in the hands of passionate research teams committed to understanding and addressing big challenges. To date this program has provided free cloud computing resources for over 600 research projects on six continents. We will build on what works and will expand our donations program by 50 percent, with a focus on reaching important new research initiatives around the world.

We know from experience that this program can make a critical difference for researchers in universities, and our increased funding for this effort therefore builds on a successful formula. As a company we have supported and witnessed compelling examples of the breakthroughs that can be achieved when university faculty harness the unprecedented power of the cloud is used to analyze data, unlock insights and predict outcomes. From protecting forests in Brazil to fighting wildfires in Greece, and from developing new medicines in the United Kingdom to modeling flood risks in Texas, dedicated university researchers have used Microsoft Azure to advance their cutting-edge research projects. The expansion of funding for these grants will enable faculty around the world to accomplish even more.

3. Reaching new communities with last-mile connectivity and cloud services.

Finally, we will pursue new initiatives that bring together Microsoft Business Development and Microsoft Philanthropies to combine investments in innovative new technologies for last-mile connectivity access with donated access to our cloud services. Just last month, Peggy Johnson, our Executive Vice President for Business Development, announced in the Philippines part of our new focus on funding new connectivity access for underserved communities, building on such work as our TV White Spaces project to bring low cost connectivity to rural Kenya through the Mawingu project.

We’re enthusiastic about the potential for TV White Spaces to bring broadband connectivity at a low cost to more communities around the world – and to do so in 2016, without waiting for the arrival of the next decade. That’s why we’re going to grow this connectivity initiative by growing our financial investment and combining it with cloud services donations and community training programs that we’ll pursue in partnerships with local governments and nonprofit groups. By combining connectivity with cloud services and training focusing on new public-private partnerships, we are setting a goal of pursuing and supporting at least 20 of these projects in at least 15 countries around the world by the end of 2017.

Taken together we believe these steps will ensure that nonprofit organizations and university researchers around the world obtain the access they need to pursue cutting-edge solutions to the world’s most pressing problems.

Our approach reflects the unmet need we see in communities around the world, the confidence we have in the ability of nonprofits and researchers to solve these challenges, and the ambition we have for Microsoft Philanthropies to drive digital inclusion and empowerment programs around the world.

All this also reflects a cross-company commitment to help respond to the question Satya raised: How can we make sure the cloud truly serves the public good? Today is a step on that journey. We are committed to doing more, and in the coming months we will launch additional programs through Microsoft Philanthropies to address this opportunity. We’re committed to being part of a broad discussion and a comprehensive response, built on partnerships across civil society and around the world.

Microsoft launched Office 365 – a cloud based Microsoft Office Suite – with tons of other services and features which could benefit enterprises in terms of productivity specifically. With Office 365, Microsoft brought Exchange Online – a hosted messaging application – and then for a smarter communication system, SharePoint Online and Skype for Business Online came with it also. Microsoft also took care of organization security, so they brought Exchange Online Protection and Advanced Threat Protection. To make the IT system smarter, they brought Teams, Office Suite on devices, Flow, Power BI and PowerApps.

Assemble them together

Microsoft completely understand the needs of an organization and how complicated would it be to get different products and services separately or at once. That is why, they assembled certain products and services in a single package and named it Microsoft 365. This package will fulfill the three basic needs of an organization:

Productivity
BYOD (Bring-your-own-device)
Security

Moreover, this package will come in two different plans depending on the size of organization:

Microsoft 365 for Business (This include: Office 365 Business Premium, 1 TB of OneDrive, Skype for Business, Teams, Yammer, Device Management via Autopilot)
Microsoft 365 for Enterprise (This include: Office 365 Pro Plus, Skype for Business Broadcast, eDiscovery, Power BI Pro, Exchange Online ATP, Cloud PBX System and EMS)

End Note

This single bundle featuring all the products and services that fulfills the basic needs of an organization would appeal enterprises and businesses and make their life easier. From partner’s point-of-view, they will not have to involve in describing different features and products separately, just a single conversation with customer about Microsoft 365.

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Supply Chain Management (SCM) and Customer Relations Management (CRM)

The two most critical components in the efficient application of the GSE platform are Supply Chain Management (SCM) and Customer Relations Management (CRM). Although SCM is often associated with the lifecycle of manufactured products, GSE intends on creating applications for Guyana that apply to the agricultural and agribusiness sectors. Marketing in the agricultural sector in Guyana has been practically nonexistent because of the small size and scope of the local market. However, moving Guyana’s non-traditional agricultural exports from 8 million US dollars annually to 50 million or more will require the implementation of tools like functional and applicable CRM and SCM. GSE sees great benefits on remaining on a unifying cloud-based platform that Microsoft 365 Dynamics provides.

A Case Study: RAGT Semences: Transforming Agricultural Enterprise with Microsoft Dynamics 365

A MODERN CRM SOLUTION TO REPLACE INEFFECTIVE LEGACY TOOLS

Client: RAGT Semences Ukraine

Industry: Agriculture

Location: Ukraine

Size: 1,200+ employees worldwide

Website: ragt-semences.fr

BUSINESS CHALLENGE:

Produce a modern CRM solution for agricultural businesses to replace ineffective legacy tools.

BUSINESS VALUE:

Improved sales and consulting capabilities. Enabled powerful business analytics and insights for the better decision-making process. Saved development costs with cross-platform and cross-device availability. Warehouse management connected to CRM to improve logistics and distribution.

SOLUTION:

Powerful end-to-end solution for client and product management with a focus on numerous aspects of agricultural business. Mobile CRM as a digital workspace of agricultural professionals for fieldwork.

TECHNOLOGIES USED:

Microsoft Dynamics 365 for Sales Online; Resco Mobile client; SharePoint for files, media and documents support; React.js for advanced frontend components.

Client Background

One of Europe’s leading crop breeders and seed producers, RAGT Semences supplies agricultural businesses with 200+ varieties of seeds across 26 species, as well as supplementary products. With a century of history, RAGT provides advice and consulting services in terms of technical, CAP, and environmental stakes, and assists farms in presale-, engagement, and sales activities. RAGT has a network of 18 subsidiaries, covering the needs of 85 % of agricultural land in Europe. The company conducts its own research and development activities, providing their clients with demos of seeds hybrids and ensuring the full cycle of seeds production, logistics, research, and reporting.

Business Challenge

In order to drive business scalability, RAGT wanted to move their client management processes to a modern CRM solution. Legacy tools and scarce reporting resulted in ineffective data management, lack of insights, and didn’t allow building a customer database. Without proper CRM, the business growth of RAGT lacked momentum. The CRM had to support data and case management based on numerous agriculture-specific parameters, thus requiring a substantial rework of the classic CRM model.

Solution

Infopulse extended standard CRM features and created a specialized multi-faceted end-to-end CRM solution for agricultural business based on the state-of-the-art Microsoft platform.

Core Online CRM solution provides a full-scale client database for customer profile and client relations management. Numerous uncommon functions were added to the standard functionality of CRM in order to fully cover the agricultural aspect of RAGT business:

Allows managing and filtering client profiles based on various parameters, including location, geographical placement, the humidity of the region, the size of the field, type and specifics of soil, preferred sorts of crops and brands, crops yield, etc.;

Close collaboration with the customer resulted in producing an accurate and effective agricultural model for CRM. This engagement was instrumental in helping our customer learn numerous technical aspects of solution development and get a better understanding of system scalability and customization potential;

Provides access to the detailed product catalogue (corn, sunflowers, wheat, soya, etc.);

Reporting on sales activities and volumes of sales, distribution of hybrids, etc.;

Added capabilities for marketing activities, including events management and distribution of promo materials;

Supports sharing of Office 365 and PDF documents, as well as other SharePoint media content.

Mobile CRM. Since some areas of the country may lack network connection, together with our partner Resco we developed a mobile CRM solution for RAGT sales specialists and field consultants, making CRM functionality available offline on the go:

Numerous CRM functions are available offline, providing detailed information on hybrids, marketing data, results of researches, reports, etc. Whenever an online connection is present, the required portion of data can be downloaded to a handheld device allowing for subsequent autonomous access;

Improves sales activities by providing quick access to the detailed information on RAGT products as well as relevant marketing and R&D data: detailed catalogue of seeds hybrids with multimedia materials and documentation with extra technical and methodological data;

Improved recommendations on crops bedding placement and volume planning, based on relevant reports, which account for the specifics of the region, soil types, etc.;

Supports data mapping, allowing to quickly locate a field, plan a route, and find a certain plant on a specific spot of the field based on its GPS coordinates in offline mode;

Improved process of hybrids management by providing ability to quickly collect digitalized data for tracking crops lifecycle and growth progression, analysis of soil productivity, etc., with reminders for intermittent monitoring;

Supports creation of quick reports and analytics;

Integrated delayed synchronization and upload to the core CRM server upon restoring the online connection.

Warehouse Management Solution unified logistics, warehouse management and sales components within RAGT CRM system, vastly increasing the effectiveness of RAGT warehouse management processes. This solution produces a full logistics order from the CRM system to quickly distribute packed seeds for further transportation.

Technologies used:

Microsoft Dynamics 365 for Sales; Resco Mobile client; Microsoft SharePoint for files, media and documents support; React.js for advanced frontend components.

Business Value

Infopulse digitalized workspace of agricultural experts within a unified CRM system. All sales information is stored in the central CRM system, improving knowledge transfer, analytics, forecasts and insights, reducing risks of data and expertise losses, and significantly improving understanding of market coverage and potential business scalability. Statistics, reports and work of local subsidiaries are immediately synchronized with the central office in the EU almost immediately without significant delays, improving business planning and production strategy.

Business analytics for better decision-making. Core CRM system serves as the main source of analytical data for the Central R&D office in the EU, providing deep insights on specifics of seed growth under particular conditions. The chain of data includes seed and soil quality and measurements, intermediary planting results, the quality of yield crops, and other figures and stats (dimensions, area of leafs, the weight of seeds, etc.). Based on these insights, the central office determines the volume of produced crops along with their quality indicators (humidity resistance, pest-resistance, productivity), and can update seeds catalogues with improved recommendations for the different soils as well as make timely amendments to production planning.

Shared expertise. CRM solution provides quick mobile access to a comprehensive shared knowledgebase with all required information and materials while reducing human mistakes.

Improved consulting and sales activities by adding a WOW factor to customer experience: on-the-spot access to rich visual data, including up-to-date product catalogues, client cases, photos, and videos.

Multilanguage support: English, Ukrainian and Russian, with automated translation into English and transliteration of names/titles written in the Cyrillic alphabet.

Saved development budget by ensuring cross-platform and cross-OS availability (iOS, Android, Windows) with equal data representation in web- and mobile apps via custom visual components based on React stack.

User-friendly UX/UI requires a minimum amount of actions from RAGT end-users while providing a maximum of information in one window within a few clicks.

Ensured smooth transition to the new CRM by conducting a series of workshops for the RAGT sales team.

With an approximate volume of 15,000 local farming businesses, Ukraine was a perfect place to implement a CRM project for a large agricultural enterprise. In March 2019, the solution was launched for the RAGT subsidiary in Ukraine and will be fine-tuned further based on RAGT team feedback to fit the ever-changing conditions of the agricultural market. Based on cutting-edge Microsoft technologies, this solution may as well allow Ukraine stand among the flagships of agricultural industry digitalization.

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Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services.[1] Microsoft Dynamics forms part of “Microsoft Business Solutions.” Dynamics can be used with other Microsoft programs and services, such as SharePoint, Yammer, Office 365, Azure, and Outlook. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the public sector. Microsoft Dynamics offers services for small, medium, and large businesses.

Microsoft Dynamics ERP comprises a group of enterprise resource planning products aimed at different market segments, ranging from Dynamics GP for SMBs to Dynamics AX geared toward medium to large organizations with multi-language, currency, and legal entity capability. Microsoft Dynamics ERP includes the following primary products:

Microsoft Dynamics 365 for Finance and Operations Enterprise Edition (formerly Microsoft Dynamics AX) – ERP and CRM software-as-a-service product meant for mid-sized and large enterprises. Integrating both Dynamics AX and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Enterprise, for Marketing, for Customer Service, for Field Service, Project Service Automation. Easily connected with Office 365 and PowerBI.

Microsoft Dynamics 365 Business Central (formerly Microsoft Dynamics NAV) – ERP and CRM software-as-a-service product meant for small and mid-sized businesses. Integrating both Dynamics NAV and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Professionals, for Marketing. You are easily connected with Office 365.

Picture your business as an example in this video

Applications in action

This great video provides a road-map of how you business can benefit.



Microsoft Dynamic CRM


Check out this great video on Customer Relations Management (CRM)

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Where does your business need more support? I offer a broad range of services and packages that be customized to your needs. Send us a message today, and we can start you on a path to success.

GuySoPrise
Georgetown, East Berbice-Corentyne, Guyana

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